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Evidence Guide: MSTLA3002 - Determine linen rental requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSTLA3002 - Determine linen rental requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine job requirements

  1. Follow standard operating procedures (SOPs)
  2. Comply with work health and safety (WHS) requirements at all times
  3. Use appropriate personal protective equipment (PPE) in accordance with SOPs
  4. Identify job requirements from specifications, drawings, job sheets or work instructions
Follow standard operating procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with work health and safety (WHS) requirements at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment (PPE) in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify job requirements from specifications, drawings, job sheets or work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare to provide linen rental

  1. Identify typical linen requirements for types of businesses
  2. Identify client and quality standards of the clients' industry
  3. Determine volume of linen and duration of rental period required
  4. Consider function, style and cost requirements to determine preferred linen for client
  5. Select linen and document requirements
Identify typical linen requirements for types of businesses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client and quality standards of the clients' industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine volume of linen and duration of rental period required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider function, style and cost requirements to determine preferred linen for client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select linen and document requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate delivery and collection timetables

  1. Check selected linen against stock availability and ordering requirements
  2. Identify and confirm pickup and delivery details
  3. Finalise linen order and schedule
  4. Confirm orders and delivery and collection requirements with client and document correctly
Check selected linen against stock availability and ordering requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and confirm pickup and delivery details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise linen order and schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm orders and delivery and collection requirements with client and document correctly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete linen rental

  1. Confirm orders and delivery and collection requirements with production supervisors
  2. Calculate linen rental costs and provide for client consideration
  3. Confirm linen rental terms and conditions with the client
  4. Finalise linen rental orders and schedules and document according to workplace procedures
Confirm orders and delivery and collection requirements with production supervisors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate linen rental costs and provide for client consideration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm linen rental terms and conditions with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise linen rental orders and schedules and document according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide linen rental

2.1

Identify typical linen requirements for types of businesses

2.2

Identify client and quality standards of the clients' industry

2.3

Determine volume of linen and duration of rental period required

2.4

Consider function, style and cost requirements to determine preferred linen for client

2.5

Select linen and document requirements

3

Coordinate delivery and collection timetables

3.1

Check selected linen against stock availability and ordering requirements

3.2

Identify and confirm pickup and delivery details

3.3

Finalise linen order and schedule

3.4

Confirm orders and delivery and collection requirements with client and document correctly

4

Complete linen rental

4.1

Confirm orders and delivery and collection requirements with production supervisors

4.2

Calculate linen rental costs and provide for client consideration

4.3

Confirm linen rental terms and conditions with the client

4.4

Finalise linen rental orders and schedules and document according to workplace procedures

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide linen rental

2.1

Identify typical linen requirements for types of businesses

2.2

Identify client and quality standards of the clients' industry

2.3

Determine volume of linen and duration of rental period required

2.4

Consider function, style and cost requirements to determine preferred linen for client

2.5

Select linen and document requirements

3

Coordinate delivery and collection timetables

3.1

Check selected linen against stock availability and ordering requirements

3.2

Identify and confirm pickup and delivery details

3.3

Finalise linen order and schedule

3.4

Confirm orders and delivery and collection requirements with client and document correctly

4

Complete linen rental

4.1

Confirm orders and delivery and collection requirements with production supervisors

4.2

Calculate linen rental costs and provide for client consideration

4.3

Confirm linen rental terms and conditions with the client

4.4

Finalise linen rental orders and schedules and document according to workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

complying with relevant standards

identifying and confirming client requirements on at least two (2) occasions

calculating required volume and frequency of linen order

calculating accurate costing

coordinating despatch, delivery and collection timetables on at least two (2) occasions

documenting rental orders and schedules on at least two (2) occasions

communicating effectively with clients and production personnel to confirm orders and delivery and collection requirements

finalising linen rental orders and schedules, and documenting according to workplace procedures

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

types and functions of various linen for table, bed, bath and kitchen use:

colour

size

weight

warmth

fibre

design

stain resistance

durability

quality standards for linen use in the hospitality and health industries

hygiene and infection control guidelines

laundry processing requirements

numeracy and calculations for volume, size and weight

ordering and scheduling guidelines

despatch and receival procedures

workplace procedures

practices for recording and reporting.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Typical linen requirements include one or more of the following:

bedding and bathroom linen for motels

table and kitchen linen for a restaurant

hospital linen

institution linen

Linen quality standards include one or more of the following:

guidelines or linen conventions for a particular industry

guidelines or linen conventions for a particular industry sector or service level

requirements of similar or known enterprises

Pickup and delivery details include the following:

required volume and client location

production and ordering requirements

pickup and delivery schedule